Terms and conditions
1) GENERAL CONDITIONS
The customer confirms by purchase, that he accepts trading conditions for the supply of goods declared by the seller. Relations between the buyer and the seller is subject to these terms and conditions, which are valid for both parties
2) ORDERING OF GOODS AND SERVICES
We offer you the opportunity to purchase directly from your home where you can buy non-stop. You can easily and conveniently using a shopping cart, phone, email or in writing to our address.
The contract is only for the goods specified in the purchase contract - order. Dimensions, weight, capacity, and other information provided on our website, catalogs, brochures and other printed information is voluntary and based on data from manufacturers. In case of discrepancies, of course, you will be contacted.
We are committed to our customers we will only deliver goods in perfect condition and in accordance with the specifications or features usual for the type of goods conforming to set standards, rules and regulations applicable in the Czech Republic and also equipped Czech proper manuals, warranty certificates and lists of post-warranty service centers, where for a given commodity usual.
The condition for the fulfillment of our electronic order is completion of all required data specified in the order form. The order is also a sales contract, when the purchase agreement is valid from the supply of goods. The contract of sale shall be subject to formal confirmation by the seller. In particular, especially more difficult cases, the seller reserves the right to the formation of the contract confirmation personally or by telephone and pay a financial deposit by the buyer.
In the event that during the time when the goods were ordered, there was a significant change in foreign currency or a change in price or product range supplied by the supplier, our company has the right order, in agreement with the buyer or modify it from unilaterally with immediate effect. The same privilege to reserve even if the manufacturer ceases to deliver the ordered product or to market a new version of the product or significantly changes the product price.
3) CONFIRMATION OF ORDER
The order is taken within 24 hours, we will send you an order confirmation e-mail. In case of doubt, we will contact you.
4) packing and postage
Ordered goods will be sent by post according to the Czech Post Office tariffs. You can select a different mode of transportation according to specifications. Or make a special note during order process as well as inform us via e-mail. The price of postage may also vary according to the weight of the ordered goods For overseas deliveries and non-standard destinations we will contact you.
5) DELIVERY TIME
Delivery time is from 7 to 15 days, unless otherwise indicated. In the event that certain goods are not in stock, we will contact you immediately. Understand, that goods is handmade and stock quantities are limited.
6) The exchange of goods
The customer has the right within the fourteen day period to return the goods if size doesn´t fit. We will send the same goods in proper size, but goods must be returned unused and undamaged in original packaging. We reserve right not accept goods return from other reasons. In case we agree to change it, send goods by registered package (no COD) to our address. Costs associated with goods exchange will be paid in full by the buyer.
7) A WARRANTY CLAIM
Any complaints we will process on individual agreement with you in accordance with applicable law. The buyer is obliged to Cheb goods at the delivery time to detect any defect or damage. Any defects, the buyer must immediately inform our company. We are not responsible for damage caused by carrier.
All goods are covered by warranty for 24 months, unless otherwise indicated. The warranty covers only manufacturing defects.
The guarantee does not apply to:
a) defects resulting from normal use
b) misuse of the product
c) improper storage
d) other mechanical damage
How to claim:
1) Tell us about the complaint via e-mail in writing
2) Describe the reason for complaint, your address
3) Your complaint will be proceeded as quickly as possible, you will receive official reply from our company within 7 working days.
4.) The rules between buyer and seller as well as all orders based on this purchase contract shall be governed exclusively by the substantive law of Czech Republic. The application of the UN Convention on Contracts for the International Sale of Goods (Vienna Convention) shall be excluded.
5.) Venue for any legal disputes shall be in Czech Republic.
